Absolutely not! The technical term for the retention of your telephone number is called Local Number Portability. It simply allows a customer to retain his/her number in the event they would switch to a different carrier. You are probably paying for this service already on your current bill.

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Yes. Call us at 1-800-260-7544 and discuss your requirements with our repersentative and get a quote. Please have the most recent bill from your current provider ready.

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Your services will remain exactly the same as far as their delivery to your location is concerned. However, this is only a small portion of your telecommunication needs. USCom understands the importance of your telephone, data and Internet services. In many cases these services are the lifeline of a business and cannot be interrupted even for the shortest period of time. Time is money and that is why USCom will take as little of your time as possible. USCom supports a 24/7 service hotline that is always answered by a LIVE person. You simply call in the problem and we get it fixed, oftentimes within a few minutes of your call.

Once you switch, USCom is the one to call to order additional services, make changes to existing service, or to remove services. Since we are now handling your telecom services, we will receive all orders from you, we will process these orders accordingly, and we will contact you to ensure you are aware of the order date and that the order is completed to your satisfaction. There is really no reason to call your old local provider for anything to do with your local service again.

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No. We are proud of our customer service record and it is our intention to SAVE you money, not cost you money! In fact, most of the time we switch customers over with a month-to-month agreement. If for any reason you are unsatisfied with USCom and wish to return to your previous carrier, USCom will switch you back free of charge provided you are on a month-to-month agreement.

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Yes and No. USCom may assume certain contracts with certain carriers. This simply obligates you for the remainder of the term to USCom instead of the previous provider. Certain contracts are not assumable and therefore must be dealt with in the manner best suited for the customer’s needs. Of course we always welcome the opportunity for business, but we must consider economics and we will candidly discuss a customer’s options before changing to our platform. We are not afraid to turn down business if it adversely affects the customer. Your satisfaction, both economically and with our service, is our primary concern and will govern all decisions when consideration is made in handling existing contracts.

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Sure. USCom offers customized consolidated billing. Our customers enjoy peace of mind when they receive an invoice from USCom. We detail all basic, data, optional, and long distance charges as well as any taxes and surcharges. We can also consolidate multiple locations into one bill and provide a summary page reflecting all locations. This can be done in a variety of different formats and is flexible to meet individual customer needs. We also provide many free services such as account codes and account security to further assist our customer’s accounting needs.

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In order to switch your local services over, we need you to sign a Master Service Agreement (MSA), provide a copy of your existing bill, and help us complete a checklist for processing. That’s it! If you would also like us to provide long distance services, one additional form is required, your Account Executive will fill in the information, and all you need to do is sign. After receiving your MSA, bill copy, and checklist, USCom personnel will accumulate service records to compare with a current bill to ensure proper billing from USCom. Once this initial audit is completed satisfactorily, they will immediately process your order. You will then begin enjoying USCom services and all the associated benefits within a few days.

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This ALMOST sounds too good to be true, but it’s NOT. We would gladly provide you with a list of references in a variety of businesses throughout our territories so you may affirm what we have promised. Hear from your own peers their reactions from doing business with USCom and the quality of service they now receive. However, there is a down side. That down side is CHANGE. Change scares people and regardless of how many guarantees we put in writing and despite the fact that delivery of services will not change except for the better, fear will keep some people from doing business with USCom. We will do our best to educate you on the telecommunications industry and USCom, in particular, so that you can make an informed decision to switch to USCom Telephone, Inc. You’ll be glad you did.